Roger Dooley: Friction and Engagement
Roger Dooley is the author of Friction, his newest book that summarizes great examples of companies do good things to reduce friction for customers…
Alex Imas: Clawback Incentives and Tom Waits
Alex Imas is an assistant professor of economics in the Social & Decision Sciences department at Carnegie Mellon’s Dietrich College. His research dovetails perfectly…
Danny Oppenheimer: Governance and Helicopter Parenting
Daniel Oppenheimer, PhD, known to all as “Danny,” is a professor of psychology in the Social and Decision Sciences department in the Dietrich College…
Jeanie Whinghter and Afra Ahmad: Balance vs. Harmony
In this episode, we had the pleasure of speaking with two guests: Jeanie Whinghter, PhD and Afra Ahmad, PhD. Jeanie is the Chair of…
Michael Kaplan: Seeking Naysayers
Michael Kaplan is a private equity and angel investor who was part owner and president of the wildly successful carpet cleaning franchise called Zerorez….
Grooving on Reciprocity
This is the second episode in a series on the 6 Principles of Persuasion as identified by Robert Cialdini, PhD, in his 1984 book,…
Liz Fosslien: The Smile File
Liz Fosslien is the co-author and illustrator of No Hard Feelings: The secret power of embracing emotions at work. The book is a wickedly…
John Sweeney: Everything Is a Story
John Sweeney is the author of Innovation at the Speed of Laughter: 8 Secrets to World Class Idea Generation, corporate keynote speaker, improvisational impresario,…