Top Secrets to Customer Success | Arsanas Savas and Dave Norton
Co-hosts, meet co-creation! This week, Kurt and Tim are joined by special guests Aransas Savas and Dave Norton, hosts of the Experience Strategy Podcast….
Roger Dooley: Friction and Engagement
Roger Dooley is the author of Friction, his newest book that summarizes great examples of companies do good things to reduce friction for customers…
Francesca Gino: Curiosity and Rebellion Makes Your Career
Imagine a company where 100% of the employees are rebels – would it be chaotic or wonderful? Our guest from the Harvard Business School,…
Jeanie Whinghter and Afra Ahmad: Balance vs. Harmony
In this episode, we had the pleasure of speaking with two guests: Jeanie Whinghter, PhD and Afra Ahmad, PhD. Jeanie is the Chair of…
Michael Kaplan: Seeking Naysayers
Michael Kaplan is a private equity and angel investor who was part owner and president of the wildly successful carpet cleaning franchise called Zerorez….
Grooving on Reciprocity
This is the second episode in a series on the 6 Principles of Persuasion as identified by Robert Cialdini, PhD, in his 1984 book,…
Liz Fosslien: The Smile File
Liz Fosslien is the co-author and illustrator of No Hard Feelings: The secret power of embracing emotions at work. The book is a wickedly…