Covid-19 Crisis: Cristina Bicchieri – Messaging Rules For Improving Social Behavior

Cristina Bicchieri, PhD is the S. J. Patterson Harvie Professor of Social Thought and Comparative Ethics, a Professor of Philosophy and Psychology at the University of Pennsylvania, a Professor of Legal Studies at the Wharton School, the Head of the Behavioral Ethics Lab, the Director of the Philosophy, Politics, and Economics Program, and is the Faculty Director of the Master of Behavioral and Decision Sciences Program at the University of Pennsylvania. Her research with UNICEF keeps her busy around the world, as well.

Our discussion with Cristina offers more than just a few tips (noted below). Cristina’s observations are based on a lifetime of excellent research and writing and we are happy to share them with you. Also, Cristina was our guest on episode 102, where you can help yourself to more insights on social norms and reference networks in that conversation.

We also asked Cristina to get out her crystal ball to share her visions of

Also, listeners might want to think about these tips for all of the corporate and customer-focused messaging.

6 Rules For April 2020

1. Do not send conflicting information
2. Make the desired behavior observable
3. Reinforce positive behaviors seen in others
4. Choose the appropriate reference network
5. Avoid moralizing messages
6. Avoid ambiguity

In our grooving session, Kurt offered a thought experiment for how the media might frame bad behaviors in their reporting.

© 2020 Behavioral Grooves

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